Delete your account

For the Volontaire website and Android app · app.volontaire.mobile · Draft updated October 5, 2026; pending operator confirmation.

You may request deletion of your Volontaire account and associated data at any time. You do not need to provide a reason or your password.

Submit a deletion request

1. Email us from the email address on your Volontaire account.
2. Use the subject Delete my Volontaire account.
3. This is a manual request, not automatic deletion. We may verify account ownership without asking for your password, confirm receipt, and explain the expected completion time and any lawful retention exception.

volontaire.support@gmail.com

What the request covers

• Your Firebase sign-in account, Volontaire profile, private calendar events, calendar connection metadata and account-associated verification records. Calendar copies you sent to Google remain in your Google Account until you remove them there; revoke Volontaire access in Google Account connections.
• Saved opportunities, recommendations, project plans, volunteer logs, proof photos, and chat history tied to your account.
• Account-associated submissions, project templates, support tickets and their message subcollections, organization suggestions, reports/report signals, and reviews, where identifiable and not subject to a specific lawful retention requirement.

What may be retained

Limited records may be retained when reasonably necessary for security, fraud prevention, dispute handling, or legal compliance. Provider backups and security logs can take additional time to expire. Information already sent directly to an outside organization or supervisor is controlled by that recipient and may require a separate request to them.

Delete only certain information

You can edit most profile details and remove optional information in the app. To request removal of specific information without closing your account, email us and clearly identify what you want removed.

Protect your account

Never email your password, verification code, government ID number, or payment information. Volontaire will not ask for your password to process deletion.

Signing out, uninstalling, clearing local storage or deleting a Firebase sign-in record alone does not erase all cloud records. The support team must confirm completion across the associated data. If your device has no email app configured, use webmail to send the request to the address above.